You may contact a support specialist at any point. Contacting a support specialist is different than consulting time with one of our expert digital health consultants. If you want to contact a support specialist, simply use the chat window on your Doctella page, call our support line or send us an email! If you would like consulting hours, please reach out and inquire. 


How a support specialist can help:

  • Answer basic questions about the platform
  • Troubleshoot issues
  • Give general advice on content creation, implementation, and how to best utilize Doctella features
  • Aid your patients with utilizing platform

 

What is included in consulting hours:

  • Convert documents into content
  • Convert questionnaires into CarePrograms
  • Convert protocols and workflows into CarePrograms
  • Create complex, decision tree pathways 
  • Consult on novel CareProgram applications
  • Transcribe content from recordings or phone call
  • Feedback/revisions on content, especially from standpoint of patient-friendliness
  • Feedback on what works and doesn't work based on other implementation sites
  • Discuss how to integrate into workflow
  • Discuss how best to implement with patients
  • EMR integration
  • Set up customized dashboard views for easy patient monitoring
  • Receive population health data and insights
  • Anything else you can think of!