If certain features of Doctella are not working, such as the share box, embedding media, or other items, there could be a number of causes.

First, it is important to note that Doctella's internet browser of choice is Google Chrome. We work best on this platform and our users tend to find issues on older versions of Internet Explorer. Please make sure you are using an updated version of a supported browser.

Second, check to make sure that your internet settings are not interfering with Doctella. Many hospitals have high internet security settings due to the nature of the types of data that is being held. This often results in some of our features being disrupted. Some possibilities:

  1.  We need JavaScript enabled to run certain features.
    1. To enable JavaScript for Google Chrome: Go to the Chrome menu and select Preferences. Select the tab Under the Hood. Under Privacy, click Content Settings. Select the JavaScript tab and choose the option Allow all sites to run JavaScript. Close the window. Refresh your browser, either by using the keyboard shortcut Cmd+R or by using the Reload button in the toolbar.
    2. To enable JavaScript for Mozilla Firefox: Click the Tools drop-down menu and select Options. Check the boxes next to Block pop-up windows, Load images automatically, and Enable JavaScript. Refresh your browser by right-clicking anywhere on the page and selecting Reload, or by using the Reload button in the toolbar

Third, try the old "turn it off and turn it back on" strategy. Here, go to your history and clear your "Cached images and files." 

If you still encounter issues, please contact us and we would be happy to get to the bottom of the issue.